Troubleshooting the TVs
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First Steps to Take: Common Solutions:
- The first step to take when troubleshooting the TVs is to log on to the Fully Devices screen, and checking the status of the TV. The information it will give you (if a TV is online, offline, etc.) can give you context to see what your next steps should be.
- Most times, whenever one of the TVs is not acting as intended, frozen, etc., it can be solved by unplugging the Chromecast from the TV, wait 15-30 seconds, and plugging it back in.
- The Chromecast for the TVs near the gym, and in the Management Office are located behind the TV. For the mailroom TV's Chromecast, it is located in the far left corner of the package room, plugged into the computer/power strip near the lockers.
- If step 2 does not work, you can also swap out the Chromecasts, then push the proper configuration to each device (explained below).
- Additional tips:
- You can also try pushing a configuration to the TV to refresh itself. You can do this in the Fully Devices screen on your computer by clicking on "Select Fast Admin Command" in the Devices tab, and pushing a configuration of your choice.