Crystal Point Wiki - User contributions [en]

Rise Screen Configuration

2024-03-01T23:01:53Z

Lbaez: /* Configure VTS Rise Screen */

= Configure VTS Rise Screen =
# VTS Rise screens are managed via the [https://portal.crystalpointjc.com VTS Rise Property Manager portal]. Please log in using your PM credentials.
# Next visit the Rise Screen Layout [https://portal.risebuildings.com/pm/app/rise-screen/layout-editor editor].
# Select the screen you want to modify. We have:
#* Lobby Screen
#* Alternate Lobby Screen
#* Gym Screen
#* Alternate Gym Screen
# Configure the layout; you typically want to modify the alternate layout for temporary changes and keep the default layout fixed. To change the layout, select "fast admin command," then "push configuration to device." Select the screen you would like to push to the TV, then press "go."

= Configure Fully Kiosk =
# Log in to [https://screens.crystalpointjc.com https://screens.crystalpointjc.com] using the management@crystalpointjc.com account

= Control payments for Fully Kiosk =
# Once a year there is a small payment via PayPal. Log in using the admin@crystalpointjc.com account

Rise Screen Configuration

2024-03-01T23:01:33Z

Lbaez: /* Configure VTS Rise Screen */

= Configure VTS Rise Screen =
# VTS Rise screens are managed via the [https://portal.crystalpointjc.com VTS Rise Property Manager portal]. Please log in using your PM credentials.
# Next visit the Rise Screen Layout [https://portal.risebuildings.com/pm/app/rise-screen/layout-editor editor].
# Select the screen you want to modify. We have:
#* Lobby Screen
#* Alternate Lobby Screen
#* Gym Screen
#* Alternate Gym Screen
# Configure the layout; you typically want to modify the alternate layout for temporary changes and keep the default layout fixed. To change the layout, select "fast action command," then "push configuration to device." Select the screen you would like to push to the TV, then press "go."

= Configure Fully Kiosk =
# Log in to [https://screens.crystalpointjc.com https://screens.crystalpointjc.com] using the management@crystalpointjc.com account

= Control payments for Fully Kiosk =
# Once a year there is a small payment via PayPal. Log in using the admin@crystalpointjc.com account

Troubleshooting the TVs

2023-02-07T00:47:37Z

Lbaez: /* First Steps to Take: Common Solutions: */

=First Steps to Take: Common Solutions:=

# The first step to take when troubleshooting the TVs is to log on to the Fully Devices screen, and checking the status of the TV. The information it will give you (if a TV is online, offline, etc.) can give you context to see what your next steps should be.
# Most times, whenever one of the TVs is not acting as intended, frozen, etc., it can be solved by unplugging the Chromecast from the TV, wait 15-30 seconds, and plugging it back in.
#* The Chromecast for the TVs near the gym, and in the Management Office are located behind the TV. For the mailroom TV's Chromecast, it is located in the far left corner of the package room, plugged into the computer/power strip near the lockers.
# If step 2 does not work, you can also swap out the Chromecasts, then push the proper configuration to each device (explained below).
# Additional tips:
#* You can also try pushing a configuration to the TV to refresh itself. You can do this in the Fully Devices screen on your computer by clicking on "Select Fast Admin Command" in the Devices tab, and pushing a configuration of your choice.

Troubleshooting the TVs

2023-02-07T00:47:02Z

Lbaez: /* First Steps to Take: Common Solutions */

=First Steps to Take: Common Solutions:=

*# The first step to take when troubleshooting the TVs is to log on to the Fully Devices screen, and checking the status of the TV. The information it will give you (if a TV is online, offline, etc.) can give you context to see what your next steps should be.
*# Most times, whenever one of the TVs is not acting as intended, frozen, etc., it can be solved by unplugging the Chromecast from the TV, wait 15-30 seconds, and plugging it back in.
*#* The Chromecast for the TVs near the gym, and in the Management Office are located behind the TV. For the mailroom TV's Chromecast, it is located in the far left corner of the package room, plugged into the computer/power strip near the lockers.
*# If step 2 does not work, you can also swap out the Chromecasts, then push the proper configuration to each device (explained below).
*# Additional tips:
*#* You can also try pushing a configuration to the TV to refresh itself. You can do this in the Fully Devices screen on your computer by clicking on "Select Fast Admin Command" in the Devices tab, and pushing a configuration of your choice.

Management

2023-02-07T00:45:44Z

Lbaez: /* Hardware */

= Hardware =
Manuals and procedures related to the hardware used at Crystal Point:
* [[Troubleshooting the TVs]]

= VTS Rise =
Manuals and procedures related to VTS Rise:
* [https://portal.risebuildings.com VTS Rise Web Portal]
* [https://desk.zoho.com/portal/risebuildingsincpmportal/en/kb/rise-buildings/pm-portal VTS Rise Knowledge Base]
* [https://workdrive.zohoexternal.com/external/9f7c39293db6d4174b6a76b05ae0d01c94d577df4e5767f47f8ca522cb999d0b?layout=list VTS Rise Training Videos]
* [https://portal.risebuildings.com/vendor/login Crystal Point Store Web Portal]
* [[Messaging on VTS Rise]]

= Valet Manager =
Manuals and procedures related to Valet Manager:
* [https://demo.backoffice.valetmanager.com/login Valet Manager Web Portal]

Management

2023-02-07T00:45:16Z

Lbaez:

= Hardware =
Manuals and procedures related to the hardware used at Crystal Point:
* [[Troubleshooting Issues]]

= VTS Rise =
Manuals and procedures related to VTS Rise:
* [https://portal.risebuildings.com VTS Rise Web Portal]
* [https://desk.zoho.com/portal/risebuildingsincpmportal/en/kb/rise-buildings/pm-portal VTS Rise Knowledge Base]
* [https://workdrive.zohoexternal.com/external/9f7c39293db6d4174b6a76b05ae0d01c94d577df4e5767f47f8ca522cb999d0b?layout=list VTS Rise Training Videos]
* [https://portal.risebuildings.com/vendor/login Crystal Point Store Web Portal]
* [[Messaging on VTS Rise]]

= Valet Manager =
Manuals and procedures related to Valet Manager:
* [https://demo.backoffice.valetmanager.com/login Valet Manager Web Portal]

Troubleshooting the TVs

2023-02-07T00:44:31Z

Lbaez: Created page with "=First Steps to Take: Common Solutions= * TVs: *# The first step to take when troubleshooting the TVs is to log on to the Fully Devices screen, and checking the status of the..."

=First Steps to Take: Common Solutions=

* TVs:
*# The first step to take when troubleshooting the TVs is to log on to the Fully Devices screen, and checking the status of the TV. The information it will give you (if a TV is online, offline, etc.) can give you context to see what your next steps should be.
*# Most times, whenever one of the TVs is not acting as intended, frozen, etc., it can be solved by unplugging the Chromecast from the TV, wait 15-30 seconds, and plugging it back in.
*#* The Chromecast for the TVs near the gym, and in the Management Office are located behind the TV. For the mailroom TV's Chromecast, it is located in the far left corner of the package room, plugged into the computer/power strip near the lockers.
*# If step 2 does not work, you can also swap out the Chromecasts, then push the proper configuration to each device (explained below).
*# Additional tips:
*#* You can also try pushing a configuration to the TV to refresh itself. You can do this in the Fully Devices screen on your computer by clicking on "Select Fast Admin Command" in the Devices tab, and pushing a configuration of your choice.

Management

2023-02-07T00:31:42Z

Lbaez:

Management

2023-02-07T00:29:36Z

Lbaez: /* Valet Manager */

= VTS Rise =
Manuals and procedures related to VTS Rise:
* [https://portal.risebuildings.com VTS Rise Web Portal]
* [https://desk.zoho.com/portal/risebuildingsincpmportal/en/kb/rise-buildings/pm-portal VTS Rise Knowledge Base]
* [https://workdrive.zohoexternal.com/external/9f7c39293db6d4174b6a76b05ae0d01c94d577df4e5767f47f8ca522cb999d0b?layout=list VTS Rise Training Videos]
* [https://portal.risebuildings.com/vendor/login Crystal Point Store Web Portal]
* [[Messaging on VTS Rise]]

= Valet Manager =
Manuals and procedures related to Valet Manager:
* [https://demo.backoffice.valetmanager.com/login Valet Manager Web Portal]

Messaging on VTS Rise

2023-01-24T19:59:09Z

Lbaez:

=Sending a Message=
# Before writing out your message - first, decide who the recipients of this message will be.
## Messages can be sent out to either everyone, tags, resident types, specific residents, or specific staff/roles. '''Typically, only tags should be used for messages to residents and not "resident type."''' (This is only used to select the functions a user can access when they use VTS Rise.)
##* Please keep in mind that tags ''compound'' on top of one another, and do not filter down. For example, selecting Floor 20, and Line 02 will not narrow down the selection to unit 2002; rather, you would instead be selecting '''all residents on the 20th floor and on the 02 line.'''
##* If you would like to email one specific unit/resident, you can do so by selecting the specific resident or unit.
## If you have specific recipients in mind, uncheck the checkbox that writes "Allow everyone to view this news." If you will be addressing everyone, you can skip this step and move on to step 2 below.
##* If you publish something for everyone to see, please keep in mind that it will show on the TVs throughout the building.
##** For messages appearing on the screen, it's best to add in a picture that fits the theme, which will look better on the screen. 4:3 images work best.
# Once you decide your recipient(s), you will then type in your message.
# Then, you must decide on how you would like your recipient(s) to be able to ''view'' your message.
#* Typically, you always want to have your messages sent via email. If the message is more important, you can also select to have push notifications sent to the recipient(s) phones. However, these are just rules of thumb, so feel free to use your own discretion when deciding how recipients will receive your message.
#* You can also choose an expiry date for your message, which is useful for messages that are only relevant for a specific amount of time.
# Lastly, you can either select "preview" to view how your message will look - or, you can go ahead and post your message.
=Editing a Message=
* If you have to edit a message, you can do so by going to Engagement -> Community -> clicking the three dots next to the message that was sent, and then clicking on "edit."
** Once you edit your message, you will be asked if you want to resend the notifications that were previously sent out. Most times, clicking no is best; however, there are times you may want to do this, such as if you forgot to put in important information.
** If you need to deactivate a message (if you forgot to put an expiry date, or if you want to take a message off of the TVs), you can do so by going to Engagement -> Community -> clicking the three dots next to the message, and then clicking "deactivate."

Messaging on VTS Rise

2023-01-24T19:55:15Z

Lbaez: Created page with "=Sending a Message= # Before writing out your message - first, decide who the recipients of this message will be. ## Messages can be sent out to either everyone, tags, reside..."

=Sending a Message=
# Before writing out your message - first, decide who the recipients of this message will be.
## Messages can be sent out to either everyone, tags, resident types, specific residents, or specific staff/roles. '''Typically, only tags should be used for messages to residents and not "resident type."''' (This is only used to select the functions a user can access when they use VTS Rise.)
##* Please keep in mind that tags ''compound'' on top of one another, and do not filter down. For example, selecting Floor 20, and Line 02 will not narrow down the selection to unit 2002; rather, you would instead be selecting '''all residents on the 20th floor and on the 02 line.'''
##* If you would like to email one specific unit/resident, you can do so by selecting the specific resident or unit.
## If you have specific recipients in mind, uncheck the checkbox that writes "Allow everyone to view this news." If you will be addressing everyone, you can skip this step and move on to step 2 below.
##* If you publish something for everyone to see, please keep in mind that it will show on the TVs throughout the building.
##** For messages appearing on the screen, it's best to add in a picture that fits the theme, which will look better on the screen. 4:3 images work best.
# Once you decide your recipient(s), you will then type in your message.
# Then, you must decide on how you would like your recipient(s) to be able to ''view'' your message.
#* Typically, you always want to have your messages sent via email. If the message is more important, you can also select to have push notifications sent to the recipient(s) phones. However, these are just rules of thumb, so feel free to use your own discretion when deciding how recipients will receive your message.
# Lastly, you can either select "preview" to view how your message will look - or, you can go ahead and post your message.
=Editing a Message=
# If you have to edit a message, you can do so by going to Engagement -> Community -> clicking the three dots next to the message that was sent, and then clicking on "edit."
# Once you edit your message, you will be asked if you want to resend the notifications that were previously sent out. Most times, clicking no is best; however, there are times you may want to do this, such as if you forgot to put in important information.

Management

2023-01-23T22:50:04Z

Lbaez: /* VTS Rise */

= VTS Rise =
Manuals and procedures related to VTS Rise:
* [https://portal.risebuildings.com VTS Rise Web Portal]
* [https://desk.zoho.com/portal/risebuildingsincpmportal/en/kb/rise-buildings/pm-portal VTS Rise Knowledge Base]
* [https://workdrive.zohoexternal.com/external/9f7c39293db6d4174b6a76b05ae0d01c94d577df4e5767f47f8ca522cb999d0b?layout=list VTS Rise Training Videos]
* [https://portal.risebuildings.com/vendor/login Crystal Point Store Web Portal]
* [[Messaging on VTS Rise]]

= Valet Manager =
Manuals and procedures related to VTS Rise
* [https://demo.backoffice.valetmanager.com/login Valet Manager Web Portal]